written by:PropertyBoss Jun 2015 0 Comments
Register and attend our student housing software webinar to learn about the top 10 most popular student housing software features and benefits. Attendees automatically qualify to win our grand prize webinar giveaway (valued at $750).learn more
For those property managers who want to track and manage an unlimited number of prospects from within PropertyBoss, the Prospect CRM (customer relationship management) tool provides the power they need. Unlike other prospect tracking applications that don’t integrate with the manager’s property software management application, the PropertyBoss Prospect CRM is completely integrated and provides power features such as the ability to manage and track the collection of fees, define statuses for each prospect, track the source of the prospect, define and send an unlimited number of follow-up letters and communications and move the prospect in as a tenant with just a few clicks.
The Prospect Navigator is organized by tabs to enable you to manage your prospects and prospect activities at-a-glance. The Prospects tab offers ad-hoc prospect listings using the Merlin wizard, logged activities, contacts, and current property/unit availability. A separate Scheduled tab organizes all prospect tracking activities, and the Merlin wizard included within the tab provides extensive ad-hoc query and reporting capabilities. A separate Setup option is provided to simplify the setup of Prospect Tracking.
The Prospect Notebook manages (for each prospect) multiple contacts, customized interview questions, units shown, and units held, a transaction register, and an activity log of scheduled and competed activities with comments. The customized interview questions are organized by tab and can be queried in the Prospect Tracking navigator.
Prospect details are managed from Prospect on the Navigator. In this window, the prospect information is added using Name or Company (File As), Type, Source and Agent. These are the required fields; all other prospect information is optional and is not required to create a new prospect. There are also fields to track various dates (visited, needed and pre-leased). The other prospect related details and your interview questions are grouped by tab in the notebook. These are modified in the Setup Preferences section under PropertyProspect.
In addition to the tabs defined in the Interview Questions Setup are Contacts, Media, Units Shown/Held, Register, Activity and Screening:
Contacts – provides unlimited contacts for a particular prospect. Each contact is defined with a contact type and one is marked as the primary contact for the prospect.
Media – provides an area to attach various forms of media (images, .pdfs, etc.).
Units Shown/Held – provides the capability to track what units that are being shown and the ability to hold a particular unit for a prospect.
Register – provides the ability to log transactions against a prospect. Security deposits, wait list fees etc. can be collected and tracked for the prospect and automatically transferred to the lease register with a new lease that you can create using a Prospect Activity.
Activity – lists all activities logged for a particular prospect; this potentially starts from the initial contact and continues through the prospect becoming a resident. This feature is particularly helpful in tracking and documenting that a particular process is followed with each prospect/applicant.
Screening – PropertyBoss integrates with third party screening capabilities through Online Rental Exchange. Please contact your Account Specialist for more information.
The chances of your business every coming under the scrutiny of the IRS for a tax audit are pretty slim, but it does happen. In case it happens to your property management business, you want to make sure you’re prepared. To help, we’ve put together some tips to assist you, just in case you ever … Continue reading 5 Tips to Help You Survive a Property Management Tax Audit...read more
As a property manager, you know how important it is for your new and existing tenants to get renters insurance, but the issue is that you need to find a way to communicate that with them. While you do your best to make sure your properties are always updated and up to code, that doesn’t … Continue reading The Power of Renters Insurance...read more
In a perfect world, when you reconcile your property management bank accounts, everything checks out with the bank. Your account statements align perfectly with what your accounting software states, and you can easily check that off your long list of things to do. We all know that’s not how it works. Reconciling your accounts is … Continue reading Property Management Tips: Reconciling Your Accounts...read more
Never get behind. Subscribe to recieve PropertyBoss blog articles in your inbox